Help center
Everything to get the most out of Oscar Concierge. Can't find your answer? Email us, we reply fast.
Getting started
1. Add a property
Properties → Add. Enter the address and type; units are created automatically. Add its fiscal details (taxes, insurance, mortgage interest) — they feed the tax report.
2. Add tenants and leases
Tenants menu. Each tenant is linked to a unit via a lease (rent, dates). You can send the credit-check authorization for e-signature.
3. Record collected rent
Finances → Rent. Track who paid, month by month. That's what gives your REAL income in the tax report.
4. (Optional) Import your portfolio with AI
Import menu. Upload an Excel/CSV of your properties/tenants — the AI reads it whatever the format, and you review before importing. Great to avoid manual entry.
Section guides
Properties & units
A property contains units (doors). Unit count is adjusted from the property page; filled records are never deleted when decreasing.
Tenants & leases
A lease links a tenant to a unit (co-tenants allowed). The calendar computes the renewal notice ~90 days before lease end.
Rent
Manual monthly tracking (paid / partial / unpaid). Oscar never holds your funds; Stripe/PADPre-authorized debit from a bank account. payments will plug in later.
Upkeep
Contractor directory + repair requests. When resolving a repair, enter the amount paid and its nature (current/capital) — it feeds the tax report.
Finances (Rent, Expenses, Tax report)
The tax report groups by property your REAL income, current (deductible) expenses and capital improvements (CCACapital Cost Allowance — the federal tax depreciation of an asset.), aligned with the federal T776Federal form “Statement of Real Estate Rentals” (rental income and expenses). and Quebec TP-128Quebec form for a rental property's income and expenses.. Exportable to Excel per year.
AI portfolio import
Upload your file, the AI extracts properties/units/tenants, you review, then import in one click. Nothing is saved until you confirm.
Sovereignty & Law 25
- Your data is hosted in Canada (ca-central-1 region). In practice, your tenant and financial information stays in the country, at rest and in compute.
- Data access is isolated per account (RLS enabled on all tables). No one but you can access it.
- When our AI features process tenant data (e.g. import, or Tom later), analysis will run in Canada (AWS Bedrock) to stay Law 25 compliant.
Frequently asked
Can I export my data?
Yes. The tax report exports to Excel (CSV) per year. More exports will come as needed.
I'm coming from Oscar Lite — how do I migrate?
Oscar Lite exports your data as JSON. An assisted migration to Concierge is planned; meanwhile, the AI import (Excel/CSV) already does most of the work.
Is my data secure?
Yes: hosted in Canada, per-account isolation (RLS), and two-factor authentication (2FA) will be offered on paid plans.
How are payments handled?
Via Stripe. Oscar never holds tenant funds — it only observes and records (facilitator).
Contact us
A question, a glitch, an idea? Email us — we reply by email (we dislike the phone as much as you do).
contact@oscarconcierge.com